Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 3 weeks of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

• Average transit times to the United States: 3- 10 Business days
• Average transit times to International: 3 - 10 Business days

 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. or send us immediately via email sales@venusmosaics.com . If the address is wrong, we can correct this within 24 hours.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)